Privacy Policy

1. Introduction

Welcome to Mirsv IO (Pty) Ltd (“Mirsv IO”, “we”, “our”, or “us”), trading under the brand name mirsv.io (“mirsv.io”).

Mirsv IO (Pty) Ltd is a South African cybersecurity company that leverages artificial intelligence, automation workflows, threat intelligence, and human expertise to identify, assess, score, and mitigate phishing, fraud, impersonation, social engineering, and related cyber threats.

These Terms and Conditions govern access to and use of:

• www.mirsv.io
• mirsv.io cybersecurity services
• Security scanning services
• Risk assessment services
• Threat intelligence services
• Subscription services
• Any software, tools, dashboards, reports, APIs, or services provided by Mirsv IO (Pty) Ltd under the mirsv.io brand

By accessing or using our services, you agree to be legally bound by these Terms. If you do not agree, you must immediately discontinue use of our services.

2. Eligibility

You must:

• Be at least 18 years old.
• Have legal capacity to enter into contracts.
• Use the services lawfully.
• Provide accurate information when registering.

Organizations using mirsv.io represent that they have authority to bind their organization to these Terms.

3. Services Provided

mirsv.io provides cybersecurity services that may include:

Mirsv IO (Pty) Ltd reserves the right to modify, improve, suspend, or discontinue services at any time.

4. No Guarantee of Security

Cybersecurity is inherently complex and continuously evolving. While mirsv.io strives to identify and mitigate threats, we do not guarantee:

• Detection of every threat.
• Prevention of every cyber incident.
• Continuous uninterrupted service.
• Accuracy of all threat intelligence.
• Prevention of financial loss.
• Elimination of cyber risk.

Users acknowledge that no cybersecurity solution can guarantee absolute protection. All security recommendations and risk scores should be considered advisory in nature.

5. User Responsibilities

Users agree to:

• Use services lawfully.
• Maintain the confidentiality of account credentials.
• Protect devices and systems under their control.
• Provide accurate information.
• Cooperate during security investigations.
• Promptly report suspected account compromise.

Users remain responsible for decisions made based on mirsv.io recommendations.

6. Acceptable Use Policy

Users may not:

Violations may result in immediate suspension or termination.

7. Threat Intelligence and Risk Scores

mirsv.io may generate risk scores, threat classifications, fraud indicators, and security recommendations. These outputs are generated through a combination of:

• Artificial intelligence.
• Automation systems.
• Commercial threat intelligence feeds.
• Internal intelligence models.
• Human analysis.

Risk scores represent assessments and probabilities rather than guarantees. Users should apply independent judgment before taking action.

8. User Accounts

Users are responsible for:

• Maintaining account security.
• Protecting passwords.
• Restricting unauthorized access.
• Monitoring account activity.

Users must notify mirsv.io immediately if unauthorized access is suspected. Mirsv IO (Pty) Ltd may suspend accounts where security concerns arise.

9. Subscription Services

mirsv.io may offer:

• Free services.
• Trial services.
• Monthly subscriptions.
• Enterprise subscriptions.

Subscription details, pricing, and service levels will be communicated separately. Mirsv IO (Pty) Ltd reserves the right to modify pricing with reasonable notice.

10. Payments

Where applicable:

• Subscription fees are billed in advance.
• Fees are payable according to selected plans.
• Taxes may apply.
• Failure to pay may result in suspension.

Payment processing may be performed through third-party providers.

11. Intellectual Property

All intellectual property rights remain the exclusive property of Mirsv IO (Pty) Ltd. This includes:

Nothing in these Terms transfers ownership to users.

12. Confidentiality

Users agree not to disclose:

• Proprietary information.
• Security methodologies.
• Threat intelligence.
• Internal documentation.
• Non-public reports.

Confidentiality obligations survive termination.

13. Data Protection and Privacy

Mirsv IO (Pty) Ltd processes personal information in accordance with POPIA, applicable privacy laws, and the mirsv.io Privacy Policy.

Users are encouraged to review the Privacy Policy.

14. Third-Party Services

mirsv.io may rely on:

• Hosting providers.
• Analytics providers.
• Threat intelligence vendors.
• Cloud infrastructure providers.
• Payment processors.

Mirsv IO (Pty) Ltd is not responsible for third-party systems beyond its reasonable control.

15. Service Availability

mirsv.io aims to maintain high service availability. However, services may be interrupted due to:

• Maintenance.
• Security incidents.
• Infrastructure failures.
• Force majeure events.
• Third-party outages.

Mirsv IO (Pty) Ltd does not guarantee uninterrupted availability.

16. Limitation of Liability

To the fullest extent permitted by law, Mirsv IO (Pty) Ltd shall not be liable for:

The total liability of Mirsv IO (Pty) Ltd shall not exceed the fees paid by the user during the preceding twelve (12) months.

Where applicable law prohibits limitations, liability will be limited to the maximum extent permitted by law.

17. Indemnification

Users agree to indemnify and hold harmless Mirsv IO (Pty) Ltd, its directors, employees, contractors, and affiliates against claims arising from:

• Misuse of services.
• Violation of these Terms.
• Violation of applicable laws.
• Infringement of third-party rights.

18. Suspension and Termination

Mirsv IO (Pty) Ltd may suspend or terminate access if:

• Terms are violated.
• Fraud is suspected.
• Security risks arise.
• Payment obligations are not met.
• Services are abused.

Termination does not affect accrued rights or obligations.

19. Regulatory Compliance

Users are responsible for ensuring their use of mirsv.io complies with applicable laws and regulations.

Mirsv IO (Pty) Ltd does not guarantee compliance with specific industry regulations unless expressly agreed in writing.

20. Force Majeure

Mirsv IO (Pty) Ltd shall not be liable for delays or failures caused by events beyond its reasonable control, including:

• Natural disasters.
• Power failures.
• Internet outages.
• Cyberattacks.
• Government actions.
• Labor disputes.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

22. Dispute Resolution

Parties agree to attempt good-faith resolution of disputes before initiating formal legal proceedings.

Where appropriate, disputes may be referred to mediation or arbitration.

23. Changes to Terms

Mirsv IO (Pty) Ltd may amend these Terms from time to time.

Updated versions will be published on the website with a revised effective date. Continued use of services constitutes acceptance of updated Terms.